Privacy Policy

1. Who we are

Durham Sewing Services ("we", "us", "our") is a UK‑based sewing and alterations business. Our website address is www.durhamsewingservices.co.uk (the "Site").

2. Information we collect

When you use the contact form on our Site we collect:

• Name
• Email address
• Telephone number (if you choose to provide it)
• Your message or enquiry

We do not set up user accounts or collect any payment information through the Site, and we do not knowingly collect special‑category (sensitive) data.

3. How we use your information

We use the details you submit to:

• Respond to your enquiry and provide the services you request.
• Maintain business records (e.g. for accounts, tax and insurance purposes).
• Comply with legal obligations if required by a court or regulator.
• Your message or enquiry

Lawful bases (UK GDPR & Data Protection Act 2018):

• Consent – you give explicit consent when you hit "Send" on the contact form.
• Legitimate interests – running our business efficiently and responding to potential customers.

4. How long we keep it

We retain enquiry emails and related correspondence for up to 24 months after our last communication, unless a longer period is required by law. After that, they are securely deleted.

5. Sharing your data

We do not sell or rent your personal data. We share it only with:

• Service providers who host or help operate the Site (e.g. UK‑based web‑hosting and e‑mail services). They must keep your data secure and process it only on our instructions.
• Regulators or law‑enforcement bodies where the law demands it.

6. Security measures

Our Site uses HTTPS/TLS encryption. Access to e‑mails and hosting accounts is protected by strong passwords and 2‑factor authentication. We regularly review our security arrangements.

7. Your rights

Under UK data‑protection law, you can:

• Access the personal data we hold about you.
• Correct inaccuracies in your data.
• Erase your data (the “right to be forgotten”).
• Restrict or object to our processing.
• Port your data to another provider.

To exercise any right, email us at enquiries@durhamsewingservices.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Contact us

Durham Sewing Services,
Unit 35, Dragonville Industrial Park,
Dragon Lane,
DH1 2XW

07425 013452
enquiries@durhamsewingservices.co.uk

9. Changes to this policy

We may update this notice from time to time. Any changes will be posted on this page with a new "Last updated" date.